Return & Refund Policy

At UrjaPoint Pvt. Ltd., customer satisfaction is our priority. If you’re not fully satisfied with your purchase, you may be eligible for a return or exchange as per the conditions below.

1. Eligibility for Returns

Items must be unused, in original packaging, and returned within 7 days of delivery. Products damaged due to misuse are not eligible.

2. Non-Returnable Items

Some items such as electrical parts, clearance stock, and custom orders may not be eligible for return unless defective.

3. Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection. Approved refunds are processed to the original payment method within 5–7 business days.

4. Exchange Policy

Exchanges are only allowed for defective or damaged items. Contact our support within 48 hours of delivery.

5. Shipping for Returns

Customers are responsible for return shipping unless the product was defective or wrong. Use a trackable courier service.

6. Contact Us

For any issues, email us at info@urjapoint.com with your order ID and concern.